ASSOCIATION OF YOUNG ECONOMISTS GEORGIA
GEO

PROJECTS

Mystical Survey

1 July, 2014 - 1 November, 2014

Partner:
Ltd, Tbilisi Transport Company

The aim of the project:

To conduct the observation of Ltd, “Tbilisi Transport Company’s” passengers monitoring employees (controllers) service quality, passengers’ ticket-taking process, the controllers’ behavior in conflict situations and cases of powers excess.

Implemented activities

In the scopes of the project a two-stage study Ltd, “Tbilisi Transport Company’s” passengers monitoring employees (controllers) performance was implemented. 210 observation cases were conducted and as a result was reveled the cases of powers excess of the controllers and studied the behavior in conflict situations.

The observation was conducted based on AYEG research methodology, and relevant recommendations were prepared to improve the quality of the service of passengers monitoring employees.

Project Beneficiaries: passengers monitoring employees (controllers)

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Partner:
EU Delegation

Partner:
The project is implemented with support of UNDP and EU

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